Politique de remboursement

All items are FINAL SALE

We do not offer refunds, credit or exchanges on all payments.

Please note that all items we sell were previously owned; may be used or unused. All items we sell are handled for inspection, authentication and photography. Unless otherwise stated, these items may not be in flawless condition. We strongly encourage our clients to know all pertinent information regarding the product prior to purchasing. We can provide more information upon request. Please be informed in full before proceeding with your purchase.

We will not entertain any complaints of minuscule flaws. Any product new or used, from the boutique or resale, if scrutinized to the smallest detail, will not be perfect and will have signs of handling or storage .

Sensitivity to smell varies from person to person. Some are more sensitive to smell, and others aren't. We will disclose any unpleasant smell if noticed.

Photos are taken with studio lighting, these photos and videos are unedited except for removing shadows, background etc. We do not make changes in the photos and video that will transfigure the product misleadingly. Colours and textures may look different in various lighting conditions, including computer and phone screens.

Restocking

We understand that clients can have second-thoughts or may not be completely satisfied with their new purchase. We can help resell the item you bought from us with a $250 restocking fee for 30 days. If not sold within 30 days the item will be under our consignment policy, with a discounted commission. If you are on a Layaway Plan, it is your still your financial responsibility to complete all payments.

Issues with your purchase, or damage to the package on transit

Please inspect your order upon receipt and contact us immediately if there is a problem with the item/shipment, or if you receive the wrong item, so that we can evaluate and resolve the issue.

Authenticity

All items are guaranteed authentic or we refund your money back. Due to increasing scams and fraud, we had to redouble our efforts in avoiding wrongful claims. Our money back guarantee is valid only up to 8 months of receipt of item. We strongly advise that you do your due diligence and have your items authenticated immediately after receipt.

If in any instance, the buyer disputes the AUTHENTIC verdict from our methods of authentication, we will honour our money-back guarantee within 8 months post-sale, and as long as the NOT AUTHENTIC or COUNTERFEIT opinion is verified by one of our preferred third-party authentication companies from our list. Please refer to our list, and more information in our Purchasing Policy page.